Contact support
One person builds and runs TOEFLuent, and that person reads this inbox. Write about anything — billing, your account, a practice item that looks wrong, or a privacy request.
We reply within 2 business days.
- The email address you sign in with, so the account can be found.
- What you expected to happen, and what happened instead.
- For a problem with one practice item, the link to the page you were on.
What does Pro unlock?
Unlimited AI reviews, full history and analytics, and additional practice features. Objective practice stays available on every plan, including Free — that's the standalone practice drills, not a full mock test; Free's mock access is a single objective section, once.
I paid but Pro is not active. What now?
Open Plan & billing in the app first — checkout sometimes finishes a moment after you return, and the page reflects it once Stripe confirms. If it still shows Free after a few minutes, write to us with the email you paid with and we will fix it by hand.
How do I cancel?
From the billing portal, linked as Plan & billing in the app. Cancelling stops future renewals; your Pro access continues to the end of the period you already paid for.
Can I get a refund?
The Terms do not provide for refunds. Cancelling stops future renewals and your Pro access continues to the end of the period you already paid for. If you think a charge is wrong — a double charge, or a renewal you had already cancelled — write to us and we will look at it.
Something went wrong with a charge.
Write to us with the email you paid with and what you were charged. Payments are processed by Stripe, and we will look at the transaction with you.
Are these real TOEFL scores?
No. Band estimates and feedback come from automated models calibrated against publicly available descriptors. They are an honest estimate to guide your study and can differ from an official ETS result. TOEFLuent is independent and is not affiliated with, endorsed by, or approved by ETS.
A practice item looks wrong.
Practice items have a Report a problem control — that is the fastest route, because it tells us exactly which item you mean. Items are AI-generated and do contain errors; reports are how the bank improves.
Can you delete my data?
Yes. Write to us from the address you sign in with and say what you want removed. What we store and who processes it is set out in the Privacy Policy.
See also our Terms of Service and Privacy Policy.